Please be sure to freeze or refrigerate upon arrival

Shipping Policy
Orders placed Monday through Thursday will ship the following Monday. Orders placed Friday through Sunday will ship Monday of the week after. The cut-off for next week's delivery is Thursday. 
For example, an order placed Tuesday, the 11th, will ship Monday, the 17th. 
An order placed Friday, the 14th will be grouped with the week after and shipped Monday, the 24th.
We appreciate your patience. 
Meet your state's minimum requirement to receive free shipping, found on the dropdown at the top of each product page. 
If we have experienced a delay in inventory, customers will be notified individually as to why their order is delayed and when they can expect to receive your order. 
Refund Policy
While we do not accept returns for our food products or offer refunds based on personal taste, we will issue credit or refund for products that are damaged en route to their destination. To seek credit, please email or call us with the following information:
Order number
Damaged product item description
Condition of damaged product upon arrival
Date and time package was received
 
Questions? Please email flavorchef@ossogoodbones.zendesk.com
Thank you for your business!
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